A few rules….
Below are our Terms & Conditions. Please bear in mind that for your safety and enjoyment of our experiences we politely require all our guests to read and understand these before booking and joining any experience involving interaction with the alpacas.
Health & Safety
- There will always be a short specific safety briefing at the start of any experience, anyone deliberately and continually not adhering to the information provided in this briefing during the walk or during any interaction with the alpacas will be asked to leave, without compensation.
- Trekkers of all ages will need to stay quiet and calm around the alpacas and not make sudden movements.
- If you agree, your children may be allowed to take the lead at the guide’s discretion when we are in a safe situation with nothing unusual happening. You must stay near the child if they are leading and be ready to take over if they get into difficulty. Most adults can restrain a haltered alpaca, but younger children cannot. We remind families that although our alpacas are very gentle, friendly creatures, as with all animals they can be unpredictable.
- Alpacas may kick if they sense something close behind them. We don’t want that to be you or the alpaca behind. Please be aware of their hind legs and keep humans and animals away. It is especially important to remember this if we engage with people we meet on the walk who haven’t been briefed, especially children.
- A risk assessment has been undertaken for each experience and is available on request.
- All our experiences are supervised by a suitably trained person, guests are not permitted to take the animals unaccompanied or leave the group with an animal.
- Hand washing facilities are provided. Those who accompany children have responsibility to ensure that adequate hand washing takes place.
- Please wear closed toe sturdy shoes (or wellies in the wetter months). Sandals or heels are not suitable. We will still walk in light rain so please bring waterproofs if necessary and dress appropriately. We won’t be held responsible for any damage to shoes or clothing.
- Alpacas are largely confident and curious while out walking and will enjoy looking around and meeting people. They take most things in their stride, but they don’t like confined spaces and may need some time and encouragement to deal with strange obstructions. Sometimes if one of us slips or breaks a twig it can startle one alpaca which startles the others, so be on the lookout for them making sudden movements and just stay stable and calm. They will soon settle down.
- When free in the field alpacas will back off if you try to touch them as they are making sure they won’t get caught. Once they are haltered and on a lead, they give up their need to avoid you and will walk happily beside you. You may be able to lightly touch the neck, but this is infringing their space, so it isn’t polite to try it too often. Likewise, an alpaca should respect your space and not nudge or nibble you. Never touch the rump, although our experienced handlers may do so to encourage an alpaca to move out of danger.
- Alpacas are herd animals – they believe in sticking close together for safety. If one gets left behind he may start to run to catch up. For the safety of the people at the back, the front party needs to stop and wait if a gap opens up between the alpacas.
- If you drop the lead your alpaca will stay in the group and not run off unless very alarmed. Do not chase him. We can then pick up the lead and carry on.
- On a walk you are part of their herd. They trust us to be good, calm, confident leaders. This is for them as well, so make sure they have fun and get to stop and admire the view when they want to or need a toilet break!
- Do not wrap the lead around your hand – you need to be able to drop it quickly if you are in danger.
- Alpacas don’t like a tight lead or being dragged. You can encourage them forward using short ratchet movements: pull – release – pull – release. Give them time to work out new situations.
- If your alpaca is reluctant to walk, release the pressure, you may be pulling too hard. Also try moving to the end of your lead and slightly to the left so that he can see past you, it may be that he is not confident with you yet and needs a little more space to get going.
- If you are in danger of falling or being dragged, drop the lead.
- Watch out for the lead rope getting wrapped round your alpaca’s neck. If this happens, hold the end of the rope and manoeuvre yourself around the alpaca so you are back on the right side.
Mobile Devices and Photographs
- You need to be alert and in charge of your alpaca at all times. However, taking photos is an important part of the experience so feel free to snap away when you are in a safe place with no obstacles, cars, horses, dogs etc.
- We will take photos for use on our Facebook page and website to promote our activities. Please let us know if you don’t want your photo to be used. Similarly, please respect the privacy of other people when posting your own photos.
- Please refrain from using your phone during the walk as this may be annoying to other people out for a quiet walk with the alpacas! Also, you need to be able to pay attention at all times to your alpaca and the conditions around you.
- We may be forced to cancel attendance at an event such as a show, fete or private event due to unsuitable weather conditions for the alpacas. This includes heat waves or strong winds and heavy rain. This decision will not be taken lightly but always in the alpacas’ best interests. Although out of our control, in these situations we will provide a goodwill 50% refund. Please be aware of this ahead of booking.
- Cancellations made more than 24 hours before the start will be invited to reschedule the experience. Cancellations made less than 24 hours prior to the experience, can still be rescheduled at a fee of £10pp regardless of age or experience type. Cancellations must take place in writing to email@example.com.
- We reserve the right to postpone an experience if, due to the nature of the business, circumstances arise that are out of our control.
- We will request an email address and phone number from you on booking and will leave messages on both of these if there is a cancellation. Please check these as we will not be held responsible for you missing the messages. We will then arrange a mutually agreeable alternative date. We are unable to offer refunds.
Reviews and Social Media
We would love for you to share your photos with us via social media. If you would like to leave a review on Facebook or TripAdvisor that would be much appreciated.